Join the BENI Team!
Housing Counseling Intake Specialist
Full-Time | Hourly Position
Salary: $34,000–$42,000 annually (based on experience)
Belair-Edison Neighborhoods, Inc. (BENI) is seeking a highly organized, customer-focused professional to join our Housing Counseling team as a Housing Counseling Intake Specialist. This position plays a vital role in helping individuals and families achieve housing stability and homeownership while ensuring our counseling program remains compliant with HUD and grant requirements.
If you enjoy helping people, thrive in a fast-paced nonprofit environment, and have excellent organizational skills, we’d love to hear from you.
Position Summary
The Homeownership Program Coordinator/Housing Counseling Intake Specialist serves as the first point of contact for clients seeking housing counseling services. The position is responsible for conducting client intake, determining program eligibility, scheduling counseling appointments and workshops, maintaining accurate client records, supporting housing counselors, and ensuring compliance with HUD, NeighborWorks America, and grant requirements.
This position also assists with quality assurance, reporting, file management, outreach coordination, and overall administration of BENI’s Housing Counseling Program.
Essential Responsibilities
Client Intake & Customer Service
- Serve as the primary point of contact for prospective housing counseling clients.
- Respond to telephone calls, emails, website inquiries, and walk-in clients.
- Explain BENI’s housing counseling services and determine appropriate program referrals.
- Conduct intake interviews and complete client assessments.
- Collect and review required documentation for program eligibility.
- Create and maintain electronic and hard-copy client files.
- Schedule counseling appointments, workshops, and follow-up sessions.
- Enter and maintain accurate client information in the Housing Counseling Client Management System.
- Follow up with clients regarding missing documentation and appointment reminders.
- Maintain client confidentiality in accordance with HUD and organizational policies.
Housing Counseling Program Support
- Assist Housing Counselors with case preparation and file organization.
- Prepare client packets, disclosures, and counseling documents.
- Monitor client files to ensure all required documentation is complete.
- Coordinate referrals to lenders, real estate professionals, legal services, foreclosure prevention resources, and community partners.
- Assist with homebuyer education classes, financial literacy workshops, and community outreach events.
- Help maintain workshop attendance records and issue certificates upon completion.
Compliance & Quality Assurance
- Review client files for compliance with HUD, NeighborWorks America, and grant requirements.
- Assist with internal file audits and quality assurance reviews.
- Maintain accurate program statistics and performance data.
- Prepare monthly, quarterly, and annual reports.
- Assist with HUD 9902 reporting and other grant reporting requirements.
- Monitor program production goals and grant deliverables.
- Assist in preparing documentation for monitoring visits and audits.
Administrative Responsibilities
- Maintain organized electronic and paper filing systems.
- Track counselor certifications and continuing education requirements.
- Coordinate counselor schedules for community outreach events and workshops.
- Maintain historical program records and archives.
- Support special projects and organizational initiatives.
- Attend staff meetings, training, and community events.
- Perform other duties as assigned.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Minimum of two (2) years of experience in customer service, nonprofit administration, housing counseling, community development, case management, mortgage lending, banking, or a related field preferred.
- Experience working with diverse populations and providing excellent customer service.
- Strong organizational skills with exceptional attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
- Ability to learn housing counseling software and client management systems.
- Reliable transportation is required.
- Bilingual applicants are encouraged to apply.
Benefits
BENI offers a competitive benefits package, including:
- Employer Paid Health insurance (for employee) including an HSA
- Employer-paid life insurance
- Paid holidays
- 12 days of paid vacation annually (available after successful completion of the 120-day probationary period)
- 12 paid sick days annually
- One remote workday each week (following successful completion of the onboarding/probationary period and based on operational needs)
- Professional development and training opportunities
- Meaningful work that strengthens Baltimore communities and expands homeownership opportunities
Work Schedule
- Full-time, hourly position
- Monday through Friday
- Occasional evenings and weekends required for workshops, outreach events, and community activities
About BENI
Belair-Edison Neighborhoods, Inc. (BENI) is a nonprofit community development corporation committed to strengthening neighborhoods through housing counseling, homeownership, community revitalization, economic development, and resident engagement. Our mission is to empower individuals and families while building stronger communities throughout Baltimore.
Belair-Edison Neighborhoods, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
